Privacy & Cookies Policy

Last updated: January 2026

At Søvere Travel, your privacy is extremely important to us.

This Privacy & Cookies Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We are committed to handling your data transparently, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Søvere Travel Luxury Travel Planning & Bespoke Holidays Email: soveretravel@outlook.com

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Travel preferences and requirements

  • Passport details (where required for bookings)

  • Payment-related information (processed securely via third parties)

  • Any information you provide via enquiry forms, email, or consultation

b) Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Referring websites

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide travel consultations

  • Arrange and manage travel bookings and reservations

  • Personalise travel recommendations

  • Communicate important updates about your trip

  • Process payments securely

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations

We only process your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to arrange and manage your travel

  • Legitimate interests – to operate and improve our services

  • Consent – for marketing communications and non-essential cookies

  • Legal obligation – where required by law

5. Marketing Communications

We may contact you with exclusive travel offers, inspiration, or updates if:

  • You have opted in to receive marketing communications, or

  • You are an existing customer and the content is relevant

You can opt out at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly

6. Sharing Your Information

We may share your personal data with trusted third parties only where necessary, including:

  • Airlines, hotels, resorts, and travel suppliers

  • Tour operators and destination partners

  • Payment processors

  • IT and website service providers

All third parties are required to handle your data securely and lawfully.

We never sell your personal data.

7. International Data Transfers

Some of our travel partners may be located outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with data protection laws.

8. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfil the purpose it was collected for

  • To comply with legal, accounting, or regulatory requirements

When no longer required, your data is securely deleted or anonymised.

9. Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and improve user experience.

Cookies We Use

  • Essential cookies – required for website functionality

  • Performance & analytics cookies – help us understand how visitors use our site

  • Functional cookies – remember preferences and settings

  • Marketing cookies – used to deliver relevant content (only with consent)

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

11. Security Measures

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

13. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

14. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Søvere Travel Email: soveretravel@outlook.com

Luxury travel deserves discretion. Your data is treated with the same care as every journey we create.